My CWA Online programme

Privacy Notice

We may collect personal information from users of our programme in a variety of ways. This information includes users’ names and email addresses when they sign up for the programme, safety plans, course progress, feedback and responses to pre and post questions/outcomes.

How we use collected information

We may collect and use personal identification information for the following purposes:

·       To allow us to provide the service and domestic abuse support
We use your email address, name and user information in order to provide access to the programme. We may also use personal information to respond to safeguarding enquiries or to provide support if you contact our helpline.

·       To improve the quality of the programme
Information you provide helps us to keep the contents of the programme under review, to make improvements and tailor it to our users’ needs.

·       Reporting to commissioners and marketing
We may use information in the aggregate to understand how our users as a group use the programme and resources. We share anonymous data e.g. statistics, anonymous quotes and reports when promoting and marketing the programme to others and when feeding back to our commissioners.

If you have been referred by another professional, they may ask us for an update on your progress, which we provide as part of our commissioning in Cheshire East or via other commissioning with local authorities.

Referrers will be able to request an update regarding your progress, including:

·       Have you signed up?

·       What is the % of completion?

·       What modules have you accessed?

When you submit feedback, this helps us to develop our programmes and market them to others - anonymously.

Sharing your personal information

We share anonymous data from the programme, including information from the pre and post questions, with our commissioners including Cheshire East Local Authority and with others for marketing purposes. For example, information about the number of users and the outcomes and benefits of the programme for clients.

If you complete the forms embedded within teachable, this is collected through our Microsoft Office account via Teachable ([email protected]) and stored within the inbox which our staff can access. We do not typically open or look at the safety form submissions. Microsoft Office and Teachable have their own privacy notices which are available on their sites.

Information is shared in line with the Data Protection Act 2018. Examples include sharing information with your consent, for safeguarding reasons (if you or someone else is at risk of harm), if ordered by the Court or for the prevention of crime.

Changes to Privacy Policy

My CWA has the discretion to update this Privacy Policy at any time. We encourage you to frequently check online or contact our helpline for information on any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By signing up to our Step Forward To Recovery programme, you signify your acceptance of this Privacy Policy and our Terms of Use. If you do not agree to this Privacy Policy, please do not sign up. Your continued enrolment in the programme following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Links to external websites are provided solely as a convenience to you. My CWA does not control or monitor these external sites and is not responsible for their content. If you decide to access any of the external websites linked to this site you do so entirely at your own risk. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link included in the course is subject to that website's own terms and policies.

The materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. My CWA does not warrant the accuracy and completeness of the Materials at this Site. My CWA may make changes to the Materials at this Site or the services described in them at any time without notice. The materials at this site may be out of date and My CWA makes no commitment to update the materials at this Site.